avid hotels - Richmond North - Ashland, an IHG Hotel

The front desk staff during the entire stay was amazing, and very accommodating- I wish I had thought to get her name because she was great. They even brought us an extra blanket and towels that we had requested. Our room was extremely clean, as were the linens. Check in and check out process was a breeze. Clean property and well lit.

We, as a family of three with a young child, travel more than three times a year. Each trip ranges from one to four weeks, thus we have our share of hotels domestic and abroad. We stumped upon Avid Hotel because we needed to stay overnight between a road trip. Since it was one of the cheapest hotels we have stayed in, my expectation was very, very low. However, from the front desk to the staff we encountered, all of them were nicer than the other way, more expensive hotels we have stayed in. The hotel has an indoor pool, which was great for my child, especially after sitting long hours in the car. The lobby provides 24-hour hot water, tea, and coffee, ice machine. The staff kept refreshing breakfast options and cleaning the surfaces more than they needed. Within five minutes of the hotel, there are a variety of restaurants, Target, and Publix supermarkets. The location was very convenient for us. Overall, Avid provided one of the best value hotels we have stayed in! We will choose it in future trips.

Property is fresh, modern, and new. Location is perfect near the highway. The bed is super comfortable. The coffee is heavenly, with bean to brew fancy coffee machine type. You can smell it on the third floor in the morning. It is coffee house quality. The breakfast is grab and go, but still have warm eggs, sandwiches, and good selections of breakfast. They are doing something right here. Very pleasant stay!

The bed was soft, and the pillows and sheets combined for a great sleeping experience. The bathroom was nice. I appreciated the coffee grinder and sparkling water dispenser in the lobby. Although I didn't have time, I appreciate the fitness center being open 24 hours. The room was spacious, and I liked the available storage space. I don't use a couch/wardrobe in a hotel, so I prefer what they did instead.

Overall, I liked this hotel very much. Conveniently located near gas stations and restaurants. Good free on-site parking. Welcoming, helpful reception (who had a list of recommended nearby restaurants). Disabled room right off the elevator was large, very clean, with walk in shower. Bed was comfortable but a bit soft ont he edges which might make transferring froma wheelchair difficult. Good wifi.